1. Introduction
At Pixae, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our AI image creation and editing services at pixae.app (the "Service"). You must sign in with a supported account (such as Google) to use any feature of the Service.
2. Information We Collect and Process
We follow a minimal data collection approach. Depending on how you use the Service, we may process:
- Account information, such as your email address (when you sign in with Google), login session data, and account preferences
- Generation and tool-related information, such as text prompts, uploaded images, generated outputs, edit history, credit usage, and task metadata associated with your workspace
- Subscription and billing information, such as plan tier, credits balance, order records, payment status, and subscription status (processed by our payment partners)
- Technical, analytics, and security information, such as device and browser data, IP address, server logs, and signals used to prevent abuse
- Cookies and similar technologies used for authentication, session management, security, language preferences, analytics, and core product functionality
3. How We Use Information
We use processed information to:
- Provide AI image generation, image editing, and AI tools (including background removal, upscaling, restoration, merge, watermark removal, and magic eraser)
- Authenticate users, manage sessions, and support account recovery
- Process orders, subscriptions, credits, and related customer support requests
- Maintain service quality, improve performance, debug issues, and prevent fraud or abuse
- Understand product usage through analytics and improve the Service
5. Third-Party AI Processing
When you use AI features, prompts and images may be transmitted to third-party model or inference providers solely to fulfill your request. Pixae is an independent product built on in-house systems and third-party models; we are not affiliated with or endorsed by underlying model providers unless explicitly stated.
6. Data Retention
We retain data based on operational, security, support, and legal needs. Because the Service requires sign-in for all features, we may retain account-related prompts, outputs, history, subscription records, billing records, and support records for as long as needed to provide your workspace, credits, billing, support, security protections, and compliance.
7. Security Measures
We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, or destruction of the data we process. The Service is served over encrypted connections (HTTPS).
8. Children's Privacy
The Service is not intended for children under 13 years of age. We do not knowingly collect or process information from children under 13.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify users of material changes by posting the updated policy on this page and updating the "Last updated" date.
10. Your Rights
Subject to applicable law, you may request to:
Some information may need to be retained for security, fraud prevention, tax, accounting, dispute resolution, or other legal compliance purposes. To exercise your rights, contact us using the details below.
- Access or receive a copy of account-related personal data
- Correct inaccurate account information
- Request deletion of eligible personal data
- Request export of certain account-related information
11. Contact Information
If you have questions about this Privacy Policy, contact us at [email protected].
12. Legal Basis
Where required, we process the minimal information needed to provide and improve the Service, perform our contract with you, comply with legal obligations, and pursue legitimate interests in operating a secure and reliable product—balanced against your privacy rights.
Privacy Policy
Last updated: May 25, 2026